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There are several ways to contact us, but the most efficient and recommended one is to contact us through the form on our Contact us Page.
You can also email us at ‘william@dectextile.com’. We respond as quickly as possible to your request, questions and any help you might need related to the site or order.
If production of your order has not yet started you may be able to amend or cancel your order.
Please get in touch with the team as soon as possible to discuss your requirements.
Contact Us.
If you think you have received a faulty item, please check the entire delivery against your order information before getting in touch.
When you have done this, please get in touch with our customer service team via your preferred contact method. Please provide your order number, design code (XWD), photographs and as much information as you can to help our team process your issue as quickly as possible.
Contact us here.
Fabric orders usually take 2-14 days to be dispatched. Your order will arrive in 4-8 days on the delivery time
Polyester bases usually takes 2-5 days in production
Laminated bases usually takes 5-8 days in production
Cotton/bamboo bases usually takes 2 weeks in production
It is likely many of our orders will ship much earlier than stated, depending on the elements such as the volume of orders we are currently processing.
We also offer an Rush Service for urgent orders at an additional cost. If this service is available for the products you have chosen, it will give you this option at checkout. If you have an item for rush production that is not shown as available, please contact our office for the best possible lead times.
Sustainably made with Eco Friendly inks
Outstanding Quality using latest fabric print technology
2 weeks production for cotton/bamboo/linen bases 3-7 days production for polyester bases
Trusted by 1000+ businesses
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