Since our factory is located in China, we do not have a holiday during Christmas, but during the Chinese New Year, our factory will be closed for nearly 25 days, probably on January 19, 2025, and will resume production on February 12, 2025. The office will be closed for about 2 weeks and will start accepting new orders on February 7, 2025.

There are several ways to contact us, but the most efficient and recommended one is to contact us through the form on our Contact us Page.

You can also email us at ‘william@dectextile.com’. We respond as quickly as possible to your request, questions and any help you might need related to the site or order.

Yes. We offer an express service at an additonal cost.
Select Express Service at checkout.

Yes. All designs are kept secure and private on our servers unless you decide to make your designs public.

Yes! We love seeing all of your designs come through our machines.
As long as you own the rights to or have permission to use the design, we'll print it. 

Please send an email to william@dectextile.com, Notice the fabric name, quantity, design file name, and tile scale for example: 240gsm cotton lycra,10meters, Image1,10x10cm and please send the files if files large please share it via WetransFer DropBox Goole drive and some other Drivers.

We will arrange relevant staff to contact you to confirm the order details

We strongly recommend ordering a sample before placing any fabric order over 1 metre.
 
The same design/colour you see on a digital screen can print differently from fabric to fabric. Things such as composition and fabric base colour can change printed colour results so it's always best to 
sample your design and make sure you are happy with it before placing a larger order.
 
Our standard sample size is 20x20cm or you can order a Fat Quarter at 65x48cm. Upload your design here.
We also recommend ordering a Sample Book to see and feel all of our fabrics before placing your order. Order a Sample Book here.

Fabrics are sometimes discontinued because our supplier no longer produces it so we can no longer re-order the item. If a fabric is discontinued due to low demand, we may be able to re-order if you require a high quantity. Check with our team for more information.

Using images found in the At DEC TEXTILE, we respect the rights of the artists and request you do the same when printing and uploading designs.

We will only print images and designs that you own the rights to or have permission to use. Uploading images that infringe on other intellectual property rights, such as Copyright, Trademarks and design rights are a violation of our terms of service.

Please find some simple instructions regarding the types of images you can use.

If you created the images yourself

Computer- created designs or images using CAD software – please follow our design tips
Hand- Drawn Illustrations – scan at the best possible resolution (2400 DPI +) and ideally redraw/ retouch in CAD software to remove any imperfections / artefacts Photographs – content must adhere to our Terms of Use

If you created part of the images

Creating a design by copying parts or referencing it into your own work even if you redraw it still violates the Intellectual property rights of the owner. If you wish to incorporate any other work in your designs, please ensure you have the correct permissions and licences.

Often people believe that changing someone’s design, even a little bit, makes it yours. This is inaccurate and violates the IP Rights of the owner. The design will remain under the ownership of the original designer and not yours.

Using images in the public domain
Nowadays you don't have to be a designer to be able to use an image for a project but you need to be mindful of the copyrights.

Images on the internet are not always useable. Please make sure you have the correct permissions or licences to utilize someone else’s design or photograph.

Images found in the public domain or possessing expired copyrights can be used for non- commercial, personal usage unless explicitly noted otherwise. These images cannot be sold or used commercially.

Using images found in the Shutterstock

You can find the design you want to print on this website and we will buy the file for you to print on any fabric for free.
www.shutterstock.com

If unsure read more about Terms and conditions - Copyright Policy
If you need help with your design, we offer artwork services
 

If the file name is the same and the print size is unchanged, you can directly send the correct file name to us and we can easily find the corresponding file in our database.