As this community means so much to us and we want you to have unique designs for your customised purposes, this makes it not possible for us to re-use or resell material that you have returned to us. Therefore we cannot accept returns on any printed products. Please see our terms and conditions for information on this.

If there is a fault or a mistake on your order, our team is more than happy to help you resolve it and replace or refund your order accordingly. If you have any issues, please email our team at william@dectextile.com and they will do all they can to help you.

When your order has been dispatched, if you have selected a tracked delivery service, the tracking information will be sent to you within the dispatch notification email. You can also log in to your account to check on your order status and find tracking information. Log in to your account here.
Here are some quick links to help you track your order. You will need the tracking number provided in the dispatch email.                     
                                                   
DHL: 
https://www.dhl.com/us-en/home.html

FedEx
https://www.fedex.com/en-us/home.html

UPS Couriers
https://www.ups.com/gb/en/services/tracking/information.page

Express delivery usually takes 4-8 days to deliver，For sea transportation or other modes of transportation, please contact customer service for consultation

We are always looking to showcase new talent and we love to see what you have made with our custom printed fabric. If you have something you want to show off, email us with some information about yourself and your project and any photographs. Our team will then get back to you with the next steps.

We are proud to work with individuals, small businesses and large corporations alike from interiors, crafts and homewares

There are several ways to contact us, but the most efficient and recommended one is to contact us through the form on our Contact us Page.

You can also email us at ‘william@dectextile.com’. We respond as quickly as possible to your request, questions and any help you might need related to the site or order.

If production of your order has not yet started you may be able to amend or cancel your order.
Please get in touch with the team as soon as possible to discuss your requirements.
Contact Us.

If you think you have received a faulty item, please check the entire delivery against your order information before getting in touch.
When you have done this, please get in touch with our customer service team via your preferred contact method. Please provide your order number, design code (XWD), photographs and as much information as you can to help our team process your issue as quickly as possible.
Contact us here.

Fabric orders usually take 2-14 days to be dispatched. Your order will arrive in 4-8 days on the delivery time
Polyester bases usually takes 2-5 days in production
Laminated bases usually takes 5-8 days in production
Cotton/bamboo bases usually takes 2 weeks in production 
It is likely many of our orders will ship much earlier than stated, depending on the elements such as the volume of orders we are currently processing.
We also offer an Rush Service for urgent orders at an additional cost. If this service is available for the products you have chosen, it will give you this option at checkout. If you have an item for rush production that is not shown as available, please contact our office for the best possible lead times.

Yes we do. We have several fabrics that have been tested and certified as safe for children such as: Cotton Jersey, Bamboo Jersey Cotton woven etc..
These fabrics have been tested for suitability in children's products and passed the following tests with flying colours:
All our fabric is sourced from REACH-compliant mills across the world who maintain a level of quality in terms of child labor, ecological impact and responsibility.